ShyftBeacon

Step 1 · HIPAA verification

“Thanks for calling Dermatology and Mohs Surgery Institute. Before I can discuss any health information, I need to verify two pieces of identification. Can you please confirm your full name, your date of birth, and the phone number or address we have on file?”

Read the script above word-for-word, then tick each box as the patient confirms.

Full name confirmed
Date of birth confirmed
Phone OR address on file confirmed

Patient cannot verify — what now?

“I'm sorry — I'm not able to share any health information until we've verified your identity. I can help with general questions, or you're welcome to call back when you have that information handy.”